Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
BDI Customer Support Center
  1. BDI Customer Support Center
  2. BDI Customer Support

BDI Customer Support

Welcome! You can raise a BDI Customer Support request from the options provided.

Learn more about

  • STS-LIVE

    Tutorials and troubleshooting for STS-Live system
Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"625c54ab9227a35dca09acb83574e13eda4c7189_lout","branding":{"id":"1","key":"bcs","name":"BDI Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#348a3b","headerLinkHoverBGColor":"#348a3b","headerBadgeColor":"#348a3b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/46caff8c-490e-4d20-be76-2af7d7c2e957/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NmU4NDFmNi02NjZjLTRjM2MtOTI4YS0xYzViNWI4MGQzOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ2Y2FmZjhjLTQ5MGUtNGQyMC1iZTc2LTJhZjdkN2MyZTk1NyI6WyJyZWFkIl19LCJleHAiOjE3NjkwNjczNTAsIm5iZiI6MTc2OTA2Njc1MH0.7_LztEUhTg3Pk9MvU1VRWYvvYbxLeJSym19bZo944xc&client=76e841f6-666c-4c3c-928a-1c5b5b80d392&mode=fit","logoId":"46caff8c-490e-4d20-be76-2af7d7c2e957","isLogoAvailable":true,"helpCenterTitle":"Welcome to the BDI Support Center","sharedPortalName":"BDI Customer Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the BDI Support Center","sharedPortalName":"BDI Customer Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#41ad49","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9db26da5-39ac-474c-99f5-50bec04b934d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NmU4NDFmNi02NjZjLTRjM2MtOTI4YS0xYzViNWI4MGQzOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkYjI2ZGE1LTM5YWMtNDc0Yy05OWY1LTUwYmVjMDRiOTM0ZCI6WyJyZWFkIl19LCJleHAiOjE3NjkwNjczNTAsIm5iZiI6MTc2OTA2Njc1MH0.PQ4YwBJ0SINcbUksypRdChhxDihJuCv0gT21IgZ8_E0&client=76e841f6-666c-4c3c-928a-1c5b5b80d392&height=300&mode=fit","bannerMediaApiFileId":"9db26da5-39ac-474c-99f5-50bec04b934d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"bcs","projectId":10000,"serviceDeskId":1,"name":"BDI Customer Support","description":"<p>Welcome! You can raise a BDI Customer Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10469,"iconUrl":"https://bditest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[53,1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7328adfa-36a5-3fc5-8b8d-48b65c8a5a30","appLinkName":"System Confluence","appLinkUrl":"https://bditest.atlassian.net/wiki","spaceKey":"BCS","spaceName":"BDI Customer Support","spaceUrl":"https://bditest.atlassian.net/wiki/spaces/BCS","isServer":false},"labels":[],"projectKey":"BCS","serviceDeskId":1,"kbLinkDomainURLs":["https://bditest.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NmU4NDFmNi02NjZjLTRjM2MtOTI4YS0xYzViNWI4MGQzOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwNjc5NTAsIm5iZiI6MTc2OTA2Njc1MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.rJkzXgtZ4fvu_QweMfEhWAUYIAWICRAR9PBbr1GuO90","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"76e841f6-666c-4c3c-928a-1c5b5b80d392","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"c97e7421-c94b-4e54-87c6-db7584b11520","name":"STS-LIVE","description":"Tutorials and troubleshooting for STS-Live system","categoryUrl":"https://bditest.atlassian.net/servicedesk/customer/portal/1/topic/c97e7421-c94b-4e54-87c6-db7584b11520","createdAt":"1566574821006"}]}},"sharedPortal":{"name":"BDI Customer Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://bditest.atlassian.net/wiki","kbLinkDomainURLs":["https://bditest.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bditest","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"625c54ab9227a35dca09acb83574e13eda4c7189_lout","baseUrl":"https://bditest.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bditest.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"76e841f6-666c-4c3c-928a-1c5b5b80d392","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5b00873629a34e7ba6fb364d1a703983","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://bditest.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}